Welcome to Lou Lou Couture Beauty, your go-to destination for beauty and wellness services. Before you book an appointment or utilize any of our services, please carefully read and understand the following Terms of Service:
1. **Appointments and Cancellations:**
- All appointments must be booked in advance through our website, app, or by contacting our salon directly.
- We understand that plans can change. However, we require a minimum of 24 hours’ notice for cancellations or rescheduling. Failure to provide timely notice may result in a cancellation fee.
- Late arrivals may result in a shortened appointment to accommodate other clients.
2. **Service Satisfaction:**
- Your satisfaction is our priority. If for any reason you are not satisfied with the service provided, please let us know immediately, and we will do our best to address your concerns.
- Refunds or complimentary services may be offered at the discretion of salon management.
3. **Health and Safety:**
- We prioritize the health and safety of our clients and staff. Please disclose any allergies, medical conditions, or concerns prior to receiving any services.
- Our salon adheres to strict sanitation and hygiene practices. All equipment and tools are sanitized between clients.
- In the event of contagious conditions such as fungal infections, we reserve the right to refuse service to protect the health of our clients and staff.
4. **Payment:**
- Payment is due at the time of service. We accept cash, credit/debit cards, and electronic payments.
- Prices for services are subject to change without prior notice. Any changes will be communicated in advance.
5. **Gift Cards and Promotions:**
- Gift cards are available for purchase and can be redeemed for services or retail products.
- Promotional offers and discounts may have specific terms and conditions. Please refer to the promotion details for more information.
6. **Children and Guests:**
- To ensure a relaxing experience for all clients, we kindly ask that you refrain from bringing children unless they are receiving services.
- Guests accompanying clients are welcome to wait in our reception area.
7. **Privacy Policy:**
- We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
8. **Feedback and Complaints:**
- Your feedback is valuable to us. If you have any comments, suggestions, or complaints, please don’t hesitate to reach out to our management team. We strive to continuously improve our services based on your input.
9. **Code of Conduct:**
- We maintain a professional and respectful environment for all clients and staff. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated and may result in refusal of service.
10. **Disclaimer:**
- While we strive for accuracy and reliability, the information provided on our website, promotional materials, and in-salon communications is for general informational purposes only. We are not liable for any errors, inaccuracies, or omissions in the content.
By booking an appointment or utilizing our services, you acknowledge that you have read, understood, and agree to abide by these Terms of Service. If you have any questions or concerns, please don’t hesitate to contact us.
Thank you for choosing Lou Lou Couture Beauty. We look forward to pampering you!